Dedicated Support
Zero Friction

Whether you're an existing institution needing technical assistance or a prospective partner with questions, we're here to help.

Raise a Ticket

For academic queries, technical assistance, or bug reports. Our support team responds directly to students, faculty, and administrators.

Dedicated Support

For all active platform users

Speak with Classgrid

Have questions before your demo? Want to understand if Classgrid fits your institution's unique operational needs? Let's talk.

Expert Consultation

Connect with a product specialist

Select a Category

Quickly route your ticket to the correct department.

Technical Support

Troubleshoot software errors and platform bugs.

ERP Assistance

Help with admission, fee, and student data modules.

Billing & Subscription

Manage your invoices, plans, and payments.

Attendance & Biometric

Hardware integration and sync issues.

Examination Systems

Admit cards, marksheets, and grading setups.

Compliance & NAAC/NBA

Report generation and data formatting.

API & Integrations

Webhooks, custom endpoints, and 3rd party sync.

AI Assistant Issues

Queries regarding the intelligent platform assistant.

Admissions & CRM

Lead tracking, applications, and enrollment queries.

Timetable & Scheduling

Class scheduling, faculty allocation, and conflicts.

Library & Resources

Book inventory, issue/return, and digital assets.

HR & Payroll

Staff attendance, salary slips, and leave management.

Prefer to figure it out yourself?

Browse our comprehensive Help Center for step-by-step guides, API documentation, and FAQs.

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