Security & Guidelines

ClassGrid takes security seriously at every level. We have built multiple layers of protection to keep your account, your data, and your classroom safe. This page explains how we protect you and what rules everyone must follow to keep the platform safe for all users.

Every user on ClassGrid goes through a secure login system. We use token-based session management, which means once you log in, your session is tracked securely and expires automatically when not in use. Access on the platform is role-based — meaning students can only see student things, faculty can only manage their own classrooms, and admins have access only within their organization. If an account gets suspended, access is cut off immediately and automatically.

All communication between your device and ClassGrid happens over HTTPS, which means your data is encrypted while it travels. Passwords are never stored in plain text — they are hashed using secure practices so even we cannot read them. Internal access to data is tightly controlled, and no one from one organization can access data from another organization.

We monitor for suspicious login activity and apply rate limiting to prevent automated attacks. This means if someone is trying to guess your password repeatedly, the system will automatically block those attempts. Organizations that are found to be misusing the platform can be suspended to protect other users.

Payments are processed through Razorpay using secure encrypted infrastructure. Razorpay uses PCI-DSS compliant systems for payment security. Payment confirmation is verified using secure webhook signatures before activating services.

Schools and institutions using ClassGrid agree to use the platform only for genuine educational purposes. This means making sure that every faculty member added to the platform is a real, authorized person from your institution. Organizations are expected to keep an eye on what gets posted in classrooms, maintain academic honesty, and never try to impersonate other institutions or misuse the AI tools for non-academic purposes.

Everything that happens inside an organization's ClassGrid space — content uploaded by teachers, classroom activity, student data usage — is that organization's responsibility. ClassGrid provides the infrastructure and tools, but the educational oversight stays with the school or institution running the classrooms.

Students using ClassGrid are expected to use the platform only for learning. This means respecting your teachers and classmates, not uploading anything harmful, illegal, or inappropriate, and never trying to access classrooms or organizations you haven't been invited into. Sharing your classroom access information publicly is not allowed.

The AI tools on ClassGrid are there to help you study — using them to cheat or be academically dishonest is a violation of these guidelines. Breaking these rules can result in your account being suspended, being removed from your classroom, or disciplinary action taken by your organization.

ClassGrid includes AI-powered assistance to help students and teachers. It's important to understand that AI responses are generated automatically by a computer and can sometimes be wrong. AI is meant to be a helpful study companion — not a replacement for your teacher or your own thinking. Teachers should review AI outputs before using them in academic settings, and students should never rely entirely on AI for important academic decisions.

ClassGrid uses cookies — small pieces of data stored on your device — to keep you securely logged in, remember your authentication state between visits, improve your overall experience on the platform, and monitor how the platform is performing. We do not use cookies for advertising in any way. If you want to, you can disable cookies in your browser settings, but doing so may cause some parts of ClassGrid to stop working correctly since cookies are used for keeping you logged in.

ClassGrid is provided as-is and as-available. We work hard to keep things running smoothly, but we cannot guarantee the platform will be available 100% of the time, that it will always be completely free of errors, that AI responses will always be accurate, or that using the platform will lead to specific academic outcomes.

ClassGrid is not responsible for educational content uploaded by organizations, disagreements between students and teachers, decisions made based on AI responses, or problems caused by users mishandling their own account credentials. The platform is a tool — how it gets used is ultimately in the hands of the organizations and users on it.

ClassGrid reserves the right to suspend individual user accounts, restrict an organization's access, remove content that violates our policies, or terminate accounts entirely when misuse is confirmed. These decisions are never made lightly — they exist to protect the integrity of the platform and the safety of all users. Enforcement actions are taken when necessary to maintain a fair and secure environment for everyone.

ClassGrid maintains a clear structure of roles to keep things organized and secure. Organization Admins manage everything at the institution level — they control which faculty are added and oversee the overall setup of their school on ClassGrid. Faculty have control within their own classrooms — they manage content, students, and classroom activity. Students participate academically within the classrooms they are enrolled in. Cross-organization access is always restricted — no one can access data or classrooms outside their own organization.

If you ever discover a security vulnerability or something on the platform that doesn't look right, please let us know right away. We take all security reports seriously and investigate every one of them. Responsible disclosure helps us keep ClassGrid safe for everyone. When reporting, try to include a clear description of the issue and steps to reproduce it if possible.

As ClassGrid grows and evolves, these guidelines may be updated to reflect new features, policies, or legal requirements. Continuing to use ClassGrid after any updates are posted means you accept the current version of these guidelines. We recommend checking this page occasionally to stay up to date.