Version v3
May 28, 2026
Classgrid now gives users, institutions, and public visitors a more organized way to raise questions, share details, and track support conversations from one place.
Classgrid's support experience has been upgraded into a structured request-management flow for both existing platform users and new public inquiries. Users can submit detailed support requests with descriptions and attachments, while public visitors can raise Classgrid Talk inquiries without needing a platform login. Institutions can share their name during inquiry submission, making it easier for the Classgrid team to understand the context and follow up with the right organization.
Support conversations now remain connected in one continuous thread, so users can continue an existing request instead of creating duplicate messages. The support team can organize requests by status, priority, category, and ownership, which helps every issue move through a clearer internal workflow. Resolved requests can be reopened when a user still needs help, giving the experience more flexibility than a one-time contact form.
Satisfaction feedback can also be collected after a support interaction, helping the team understand whether the issue was handled properly. Email updates keep users informed when a request is created or answered, reducing uncertainty while they wait for a response. Overall, this improvement makes Classgrid support feel more reliable, accountable, and easy to follow for both customers and the internal support team.
Next step
Book a demo to see how this update works in your institution's workflow.
